Refund policy

 

You have the right to withdraw from your order within 14 days, without giving any reason. The deadline includes all calendar days. If the deadline ends on a Saturday or Sunday, red day or public holiday, the withdrawal period is extended to the next working day. The withdrawal period is counted from the day of the delivery of the last item in your order. However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.

The easiest way to exercise your right of withdrawal is to contact customer service at support@biogaia.co.uk and returning the goods to us. The return address is the address given below. You may also use the model cancellation form as set out in the Appendix to these terms, although it is not obligatory.

We will refund all payments received from you, including the costs of delivery to the original delivery address (although we will not refund any supplementary delivery costs if you chose an enhanced type of delivery rather than our least expensive type of standard delivery), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.

We have the right to withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is the earlier.

You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. Please use either of the returns methods described above. If you do not use either of these returns methods, you will need to bear the cost of returning the items to us.

You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.