FAQ

BioGaia Skincare Aldermis Probiotic Ointment is a microbiome-friendly ointment formulated with live L. reuteri DSM 17938 and carefully selected plant-based oils. It helps support the skin barrier, maintain microbiome balance and provide long-lasting hydration for dry, sensitive and atopic-prone skin.

Unlike traditional ointments, Aldermis contains a live probiotic strain selected using BioGaia’s SelectBiotics™ approach. The formula is designed to support microbiome balance and help maintain skin barrier comfort.

Aldermis is suitable for dry, sensitive and atopic-prone skin. It can be used wherever skin needs targeted support and protection.

Aldermis can be applied to cheeks, chin, bum or any area experiencing dryness, irritation or discomfort.

Apply a small amount to affected areas twice daily or as needed as part of a gentle skincare routine.

Yes. Aldermis contains live L. reuteri DSM 17938, one of the world’s most researched probiotic strains.

SelectBiotics™ is BioGaia’s approach to selecting scientifically researched probiotic strains with documented safety and stability profiles for microbiome-friendly formulations.

LongevityGuard™ technology helps protect probiotic viability by keeping the bacteria in a dormant state until use. This allows the product to be stored at room temperature without refrigeration.

No. Thanks to LongevityGuard™ technology, refrigeration is not required.

Aldermis contains just four carefully selected ingredients: shea butter, canola oil, hydrogenated rapeseed oil and L. reuteri DSM 17938.

Yes. Aldermis is Kind to Biome® certified microbiome-friendly, meaning it has been independently tested to be gentle on the skin’s natural microbiome.

Yes. Aldermis has been dermatologically tested for sensitive skin.

Yes. Aldermis is gentle enough for regular use as part of a microbiome-friendly skincare routine.

Yes. Aldermis can be used alongside gentle cleansing and moisturising products as part of a microbiome-friendly skincare routine.

No. Aldermis is fragrance-free.

No. The formula is water-free and preservative-free.

Yes. Aldermis can be used by babies, children and adults with dry, sensitive or atopic-prone skin.

Clinical testing showed Aldermis helps hydrate skin for up to 8 hours after application.*

Yes. Aldermis is designed for delicate skin areas that need targeted barrier support.

BioGaia Skincare Gentle Balm-to-Milk Cleanser is a microbiome-friendly cleanser that transforms from a nourishing balm into a soft milk when mixed with water, gently removing impurities while supporting the skin barrier.

Massage onto dry skin to loosen dirt and impurities. Add water to transform the balm into a light cleansing milk that rinses away buildup while leaving skin soft and comfortable.

Yes. The cleanser is designed for delicate and sensitive skin and supports gentle cleansing without disrupting skin comfort.

No. The formula contains plant-based oils and glycerin to help maintain hydration during cleansing.

No. The cleanser uses gentle plant-based emulsifiers rather than strong surfactants commonly found in traditional cleansers.

Yes. It is suitable for daily cleansing as part of a gentle skincare routine.

No. The formula is fragrance-free.

The cleanser is suitable for babies, children and adults with dry, sensitive or delicate skin.

No. The balm-to-milk formula helps cleanse while supporting the skin’s natural lipid balance.

Sesame oil, coconut oil and kalahari melon seed oil help nourish the skin and support barrier comfort during cleansing.

Yes. The formula is designed to cleanse gently while respecting the skin microbiome.

Yes. The cleanser is suitable for use on both face and body.

Yes. The Gentle Balm-to-Milk Cleanser is Kind to Biome® certified microbiome-friendly, meaning it has been independently tested to be gentle on the skin’s natural microbiome.

No. This formula is preservative free

BioGaia Skincare Gentle Balm-to-Milk Body Wash will not sting your little one's eyes. It contains no soaps or harsh surfactants.

Yes, BioGaia Skincare Gentle Balm-to-Milk Body Wash can be used on short, fine baby hair. Because the balm is oil-based, it may leave an oily residue on longer or thicker hair that can be difficult to rinse out. If used on the hair, rinse thoroughly with running water.

Babies usually need 1–2 sponge or full submersion tub/sink baths a week. Clean areas like the face, neck, and diaper area more frequently and as needed. You can spot-clean your baby by massaging BioGaia Skincare Gentle Balm-to-Milk Body Wash on the “dirty area” and wiping with a damp washcloth.

The Gentle Balm-to-Milk Body Wash contains oils that are great for the skin. Since it may be too sticky, mix it with water or your favourite lotion/oil and apply it to your skin for extra moisturisation.

The Gentle Balm-to-Milk Body Wash is designed for sensitive skin. The cleanser gently cleanses without drying the skin and is formulated to respect the skin microbiome.

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The Soothing Face & Body Lotion is a microbiome-friendly moisturiser designed to support hydration, help support the skin barrier and maintain skin comfort.

The lotion is suitable for babies, children and adults with dry, sensitive or delicate skin.

Yes. The lotion is safe for daily use and is designed to help keep skin hydrated, comfortable, and supported throughout the day. 

The lotion contains plant-based oils rich in essential fatty acids that help reinforce the skin’s natural protective barrier.

Yes. The BioGaia Skincare Soothing Face & Body Lotion is Kind to Biome® certified microbiome-friendly, meaning it has been independently tested to be gentle on the skin’s natural microbiome.

No. The lotion is fragrance-free.

The formula combines gentle humectants, plant-based oils, microbiome-friendly emulsifiers, and gentle preservatives to support hydration while helping maintain the skin’s natural ecosystem and barrier function.

Yes. Glycerin and plant-based oils help attract and retain moisture while supporting barrier resilience.

Yes. The lotion is suitable for use on both face and body.

Ingredients such as sesame oil, apricot kernel oil, melon seed oil and shea butter help nourish the skin and maintain softness.

Yes. The formula is designed with a slightly acidic, skin-friendly pH to help maintain skin comfort and support the skin’s natural environment.

Yes. The lotion has been dermatologically tested for sensitive skin.

Yes. The lotion can be used as part of a microbiome-friendly routine alongside gentle cleansing and targeted probiotic care.

Yes, you can choose to have them deliver every 1, 2 or 3 months.

Not only do you receive a 20% discount on the products of your choice, your order will be delivered right to your door, at the frequency you choose, and with free postage.

Yes, you can choose to cancel your subscription at any time in our portal. Remember to use the same email that you used in the checkout when you log in.

For further inquiries regarding your subscription, please contact our customer service!

BioGaia offers free postage on all orders.

If you have placed an order before 1200 Monday to Friday, your order will be packed and dispatched with your shipping method of choice the very same day. If you have chosen Royal Mail 48h, the package normally arrives within 48 hours from the time Royal Mail picked up the goods from our warehouse. For example, If you have placed an order on Saturday morning choosing Royal Mail 48H, our warehouse will pack your products on Monday and hand it over to Royal Mail in the afternoon. It is then Royal Mail’s responsibility to deliver the goods before Wednesday night.

Please note that due to the nation-wide shortage of truck drivers and bottlenecks in the delivery chain, lately we have seen an increase in delays with Royal Mail and other shipping providers, albeit this is not something we are responsible for.

Feel free to email us at support@biogaia.co.uk and we will gladly help you.

We're working on it! However, it may be worth noting that BioGaia as a company is already climate-compensating for the development and manufacture of the product itself, and we also hope to be able to guarantee that your purchase in our webstore is 100% climate-neutral.

If you’re in the UK, you can buy probiotic food supplements right here via our webstore. You can also find our products in pharmacies and health stores throughout the UK.